Your site is live. What now?
Three doors. One person. The form reaches the builder.
Tell us what is wrong — or what you need changed.
Not sure if it is a change, a fix or billing? Leave it on support. Sorting is our job.
What happens next
A person reads it
The builder, not a queue. Usually one business day.
Something broken goes first
Say it in the first line. Check the status page while you wait.
The reply comes from the studio's own domain
From nimoswebsites.com, not no-reply. Check spam once.
Not a client yet? This door still works — say what you are looking at, and the note goes to the same person.
What support covers
You ask for a change
Scoped with a diff before it ships.
Something breaks
Status page first, then a person.
You want out
Repo, hosting, domain, runbook. Documented.
You are not sure who to ask
Use the form. It reaches the builder.
The questions clients actually ask
What happens after launch — is maintenance included?
Care or an optional retainer. Changes get scoped; you approve before we build.
What happens to the site — and can it move with me?
Code, design, content, database are yours. Transfer is documented.
What is automated and what is a person?
Scripted stages. A person reads every page and signs off.
Cost, timing, domains, switching: the FAQ. Anything else — the form above.
What we do not promise
No all-hours monitoring promise. No uptime number we cannot evidence. A person reads the note, usually within one business day.
Not a client? Start at the top or read the terms.
Everything else: the contact form. Same person.